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Terms & Conditions

Please read our terms and conditions carefully before proceeding with our services.

Our Service Policies

1. Lesson Bookings

  • Lessons are booked in advance as a 4-week block with upfront payment.
  • This ensures that your preferred tutor’s slot is reserved and not offered to another student.

2. Missed Lessons & Rescheduling

  • In case of emergencies, lessons may be rescheduled at the tutor’s discretion.
  • Frequent cancellations or last-minute changes without valid reasons may result in the session being marked as completed (non-refundable).

3. Refund Policy

  • Refunds are available for unused lessons only.
  • Completed sessions are non-refundable.
  • Refund requests will be processed within a reasonable time frame.

4. Discounts

  • Clients booking bulk sessions (a higher number of lessons per month) may be eligible for discounts.
  • Discounts are subject to management approval and may vary.

5. Free Trial Lesson

  • Each new student is entitled to one free trial lesson to experience our teaching approach.
  • After the trial, continued lessons must be booked under our standard 4-week package.

Have questions? Contact us today!

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